| 24 x 7 Technical Support |
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Don't forget the support! A turnkey solution is not turnkey unless it comes with someone to talk to. The Ovation Networks Technical Support provides 24 x 7 access to technicians who can assist with virtually every need an individual may have. Nothing is more frustrating than being provided a service and not having someone to talk to when you have questions. Our Support Team is a core part of our business, differentiating us from our competitors who may outsource this critical service.
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The Support Team is part of our Network Operations Center, which has been built on quality and reliability. These systems are built to expand as your business expands. See an overview of the Ovation Networks NOC, click here.
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Our technical support representatives are US based and have a wide range of technical certifications to meet your needs.
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| Corporate Customers
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Does your staff occasionally burn the midnight oil or VPN into the corporate network from home? What do they do when they have a computer or network problem? Ovation Networks can help your staff be productive at anytime during the day or night. 24 x 7 Technical Support from Ovation Networks might be the reliable and accountable solution for your company.
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Call us today and tell us you would like to make sure your staff is productive, 24 x 7.
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| ISP Customers
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Are you staffing for your peak or average call volume?
Either way, you probably have too many people staffed for the slow
periods and not enough when you have outages. Let the law of averages
work to your advantage, with a Technical Support Team that is staffed to
meet your peak call demands.
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| Outsource Your Technical Support
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Ovation Networks offers a wide range of wholesale, corporate, ISP and
overflow technical support services. With the amazingly flexible Sky
High Speed Automated Call Distribution (ACD) System, skills based
routing and custom call prompts allow Ovation Networks to provide your Tier
1, Tier 2 and Tier 3 technical support as if they are you!
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| Overflow Customers
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Peak helpdesk support is another 24 x 7 service offered by Ovation Networks to augment your current staff; any time of day, any day of the week.
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Call today to discuss any of these Technical Support services or just to learn more about Ovation Networks.
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